Paris Frequently Asked Questions

The amount of spending money to take to Disneyland® Paris will ultimately depend on what you are wanting to do in the parks and if you are looking to spend all day there. It is suggested to take an average of around €50-€70 per person, per day. As well as food and drinks each day, you may like a Disney treat, or to do a spot of shopping to get your Disney memorabilia!

Both Disneyland® Paris Theme Parks are open daily throughout the year. However, park opening hours will change seasonally and may be dependent on special events. Disneyland® Park and Walt Disney Studios park normally open between 9.00am and 10.00am. We recommend our customers download and use the Disneyland® Paris app for the latest park information including show and parade times as well as park opening hours

We sure do! Join our community Facebook page here - https://www.facebook.com/groups/disneylandpariscommunity. 

Yes, at AttractionTickets.com we have a dedicated Disneyland® Paris Sales Team who will be able to assist with all Disneyland® Paris Ticket and Hotel enquiries as well as making ticket and hotel bookings. Please contact us on 0800 221 8012 or email [email protected]. We look forward to hearing from you. 

Please send us a screenshot of the problems you are having to [email protected] and we are more than happy to look into this for you.

Unfortunately, annual passes can only be purchased by calling Disneyland Paris on 08448 008 111.

All Disneyland Paris multi-day tickets are for use on consecutive days only, starting from the date you selected at the time of booking. This is because the days are automatically reserved for you to visit the parks and guarantee your entry even if the park is at full capacity.

Unfortunately, we are unable to discount our Disneyland Paris Ticket or hotel room prices.

To access your AttractionTickets.com customer account go to: https://www.attractiontickets.com/en/customer/login.

Customers just need their booking reference and the email used at the time of booking to view their arrangements and download their travel documentation. 

No, this is a separate product/offer. We will send you a link so that you can upload 10 of your favourite photos from your Disneyland® Paris trip, and they will be printed and sent to your address to keep. Please see our Free Disneyland® Paris Holiday Prints Special Offer page for further details. 

PhotoPass is a paid-for Disneyland® Paris service that can be added to your reservation for a cost - call the team on 0800 221 8012 for more details.

Carer tickets for Disneyland Paris can only be purchased on the day you visit the parks. A 25% discount is provided based on the 1-day, same-day rate. If you are visiting for more than one day we would advise you to compare this to multi-day tickets as often they can work out cheaper when buying in advance. 

Yes - you can apply for an access pass online through the Disneyland Paris website or onsite at guest relations.

A park hopper ticket is the general term that is used to describe Disneyland® Paris Multi-Park Tickets. These Multi-Park tickets give you admission to BOTH Disneyland® Paris and the Walt Disney Studios Park for the duration of your Disneyland® Paris Ticket. These tickets give you the flexibility to come and go as you please to each parks including the ability to 'hop' between Disneyland® Paris and Walt Disney Studios® Park on the same day, which is a great benefit. These are the Disneyland® Paris Hopper ticket types available with AttractionTickets.com:

• Disneyland® Paris 1-Day/2 Parks Dated Ticket
• Disneyland® Paris 2-Day/2 Parks Hopper Dated Ticket
• Disneyland® Paris 3-Day/2 Parks Hopper Dated Ticket
• Disneyland® Paris 4-Day/2 Parks Hopper Dated Ticket

The majority of Disneyland® Paris tickets available with AttractionTickets.com can be cancelled with a full refund. We offer free cancellations for all Disneyland® Paris Dated Ticket types cancelled more than 72 hours prior to your ticket start date. No refunds are given for cancellations made within 72 hours.

Unfortunately, Disneyland® Paris Open-Dated Tickets cannot be cancelled once purchased but can be used at any time within 12 months of purchase.

Gate-ready digital Disneyland Paris Ticket(s) will be instantly uploaded to your Customer Account upon booking completion. Tickets can be downloaded to your smartphone and used straight away by scanning them at any touch point to the Disneyland Paris parks. If you don't have a smartphone, simply print your Disneyland Paris tickets instead. 

Most Disneyland® Paris Tickets are now date-specific to help Disneyland® Paris better manage park capacity. We would recommend that customers purchase a dated Disneyland® Paris Ticket as these tickets offer the best value and include your Disney Paris theme park reservations, guaranteeing your entry to the Disneyland® Paris theme parks.

In addition to savings of up to 49%, Disneyland® Paris dated tickets can be booked with confidence as they also offer the flexibility to cancel tickets with a full refund outside of 72 hours of your ticket start date if your holiday plans change. 

For those who are unsure of their plans at the time of booking or wish to purchase their Disneyland® Paris tickets as a gift, there is the option of the Disneyland® Paris 1-Day Open-Dated Ticket. This ticket cannot be cancelled and a separate theme park reservation will be required before visiting Disneyland® Paris Parks, but this option gives the flexibility to visit Disneyland® Paris anytime within 12 months of purchase.

The amount of spending money to take to Disneyland® Paris will ultimately depend on what you are wanting to do in the parks and if you are looking to spend all day there. It is suggested to take an average of around €50-€70 per person, per day. As well as food and drinks each day, you may like a Disney treat, or to do a spot of shopping to get your Disney memorabilia!

The duration of your stay at Disneyland® Paris is up to you, but you may wish to book a longer trip if it is your first time to make sure you don’t miss anything! A 3-day visit is recommended for busy times of the year, in particular, to help you get around the parks and see everything on offer without rushing from one attraction to another.

We sure do! Join our community Facebook page here - https://www.facebook.com/groups/disneylandpariscommunity. 

Yes, at AttractionTickets.com we have a dedicated Disneyland® Paris Sales Team who will be able to assist with all Disneyland® Paris Ticket and Hotel enquiries as well as making ticket and hotel bookings. Please contact us on 0800 221 8012 or email [email protected]. We look forward to hearing from you. 

Character dining reservations can normally be added to your Disneyland® Paris Hotel and Ticket package at the time of booking. However, if you are an early booker sometimes the Magical Extras including Disneyland® Paris character dining may be out of date range at the time you confirm your Disneyland® Paris Hotel room and tickets. However, we are able to add Character Dining to existing Disneyland® Paris hotel orders as soon as these are made available. Please contact the Disneyland® Paris team on 0800 221 8012 or email [email protected] to check on sale dates for Disneyland® Paris character dining and to add to an existing order.

Please send us a screenshot of the problems you are having to [email protected] and we are more than happy to look into this for you.

Unfortunately, we are unable to discount our Disneyland Paris Ticket or hotel room prices.

There is no need to pay in full at the time of booking if you are looking to book a Disneyland® Paris Hotel Package more than 6 weeks in advance.

For customers looking to book a Disneyland® Paris Hotel + Ticket Package, you can secure your arrangements with just a £25 per room deposit. Customers adding return Eurostar journeys to their package can secure arrangements with a 30% deposit.  

Your deposit secures your Disneyland® Paris booking and you can pay off your holiday balance gradually via your AttractionTickets.com Customer Account or by calling our sales team. Your final balance is due 6 weeks before your check-in date.

No, payment is not taken automatically for Disneyland® Paris bookings. You will need to log into your customer account to pay off your balance, which can be done at any time before the final balance is due. You can choose to pay as much as you like, when you like, as long as the full balance is complete 6 weeks before departure. Alternatively, you can pay your balance over the phone by calling our sales team on 0800 223 0324.

To access your AttractionTickets.com customer account go to: https://www.attractiontickets.com/en/customer/login.

Customers just need their booking reference and the email used at the time of booking to view their arrangements and download their travel documentation. 

Your hotel confirmation will be available to download from your customer account and the park tickets will be ready for collection when you check in at your Disneyland® Paris Hotel. (You can check in early and use your park tickets even if your room is not ready yet).

Please note for customers that booked room only and then added Disneyland® Paris tickets to their hotel order or customers staying at a Disneyland® Paris Area Hotel, the tickets will be available to download or print from your customer account in advance of your visit to Disneyland Paris.

For customers booking a Disneyland® Paris Hotel + Ticket Package, you can cancel your booking and receive a full refund if you cancel 8 days or more before your Disneyland Paris Hotel check-in date. 

If you have purchased a Disneyland® Paris Hotel + Ticket + Eurostar Package you can cancel your booking and receive a full refund on the Hotel + Ticket when cancelling 8 days or more before your Disneyland Paris Hotel check-in date. The Eurostar element of the package is non-refundable and a 100% cancellation charge will apply when cancelling. 

No, this is a separate product/offer. We will send you a link so that you can upload 10 of your favourite photos from your Disneyland® Paris trip, and they will be printed and sent to your address to keep. Please see our Free Disneyland® Paris Holiday Prints Special Offer page for further details. 

PhotoPass is a paid-for Disneyland® Paris service that can be added to your reservation for a cost - call the team on 0800 221 8012 for more details.

Unfortunately, we are unable to make general dining reservations for you. However, you can easily make restaurant reservations using the Disneyland® Paris app or by calling +33 1 60 30 40 50.

Our Disneyland® Paris team can however arrange character dining reservations for you if you have an onsite Disney hotel booking.

There are a few options available to you. In counter service and table service locations, infants can have a free jar of baby food, share their parents' meal or are able to purchase a meal. At buffet restaurants, infants can eat off their parents' plates only.

Yes, you will just need to pay the difference between your meal plan credit and the character dine. 

We can add meal plans, a celebration treat, PhotoPass, character dining, event tickets and Disney's express luggage service to your Disneyland Paris Hotel + Ticket Package. Please call our dedicated Disneyland Paris team on 0800 221 8012 or email [email protected]. 

Extra Magic Time is an exclusive benefit for guests staying at an onsite Disneyland® Paris Hotel with a valid theme park ticket. Extra Magic Time is normally one hour before the regular park opening time and allows guests exclusive access to parts of the Disney Parks long before anyone else and the chance to meet up with Mickey, Minnie and friends! Extra Magic Time hours can be found on the Disneyland Paris App or you can check with your hotel concierge to find out which park has magic hours during your stay.

No, you do not need to worry about reserving park days. Your Disneyland® Paris Park Reservations are automatically included as part of your booking.

Yes, you can walk to the Disneyland® Paris Parks from all Disney Hotels except for Davy Crockett Ranch and Les Villages Nature. It can take between 10-20 minutes depending on the hotel. Free Disney shuttle transport is also available from all Disney Hotels except Davy Crockett Ranch and Les Villages Nature if you don’t want to walk.

A car is a must for guests choosing to stay at Davy Crockett Ranch and Les Villages Nature as there is no free shuttle service to the Disney® Parks or to the train station from these properties.

Yes, car parking is included for free in all onsite Disneyland® Paris hotels.

No, you are only permitted to use the pool in your own Disney Hotel (if it has one). Please note - if the hotel closes the pool for any reason such as refurbishment,  guests may have the option to access other hotel pools. However, this is dependent on the availability of the other hotel pools on the day (which is usually limited) and is at the discretion of the concierge. This cannot be arranged in advance.

Yes - you can apply for an access pass online through the Disneyland Paris website or onsite at guest relations.

You can use a direct train service, jump in a taxi at the airport or use Disney Express. Unfortunately we are unable to organise transportation from CDG Airport to Disneyland Paris on your behalf. 

Yes, please call us on 0800 221 8012 or email [email protected] and we can arrange this for you. These room types are not displayed on our website.

Eurostar travel can be added to all new Disneyland Paris packages, currently up to March 2025. We do not offer flights. 

You can check into your Disneyland® Paris hotel from 3.00pm and check out is 10.00am. You are able to check in earlier to collect your Tickets, however you will not be able to access your room until after 3.00pm. Check-in time is 4.00pm at Les Villages Nature.

For customers who have booked a Disneyland® Paris Hotel + Ticket package, bookings can be amended at any time outside 7 days from check-in. We won't charge an amendment fee, but changes are subject to current prices and any price difference will be payable if applicable. For changes made 7-3 days before check-in a £100 per change amendment fee will apply, plus any price difference will be payable if applicable.

For customers who have booked a Disneyland® Paris Hotel + Ticket + Eurostar package, no amendment fees for the Hotel and Ticket element of the booking will be charged for changes made more than 3 days before your Disney Hotel check-in date, but up to 100% of total Eurostar price will apply. Any price difference will also be payable if applicable.

Any changes to Disneyland® Paris Hotel packages requested 2 days or less before your Disney Hotel check-in date will be treated as a cancellation request and 100% cancellation charges will apply. 

AttractionTickets.com now offers Eurostar-inclusive Disneyland Paris hotel packages meaning our customers can book their Disneyland® Paris hotel, Disneyland® Paris Tickets and a return train journey from London St Pancras to Marne-la-Vallée Chessy (Disneyland® Paris) in one convenient package. Please choose the Hotel + Tickets + Eurostar option when you start your Disneyland® Paris hotel search

Whichever meal plan you enjoy, you'll have a great choice of restaurants to choose from at Disneyland® Paris - here's a quick guide to help you plan. (Please note Extra Plus Meal Plans are currently unavailable)

*available during lunch when there is no character dining

The following amendments to your Eurostar Tickets are permitted up to 7 days before your outbound journey.

• Date
• Time
• Seating

Once we have confirmed your booking, Eurostar amendments can only be made by logging on to your Eurostar booking using the Eurostar app or via https://managebooking.eurostar.com/uk-en/.

Please note, it is not possible to change the passenger names. Only the person named on the ticket may use the ticket(s).

Eurostar has discontinued its direct services from London St Pancras International station to Disneyland® Paris. However, travellers can still easily reach Disneyland® Paris via Lille. Travel to and from Lille aboard a Eurostar service and connect with the local high-speed TGV service which will take you to Marne-la-Vallee-Chessy station, directly opposite the Disneyland Paris gates. 

Seating on Eurostar is automatically allocated at the time of booking. Customers on the same booking are guaranteed to be seated together. 

Subject to availability, seating can be amended once your booking has been confirmed. To view and amend seating, log on to your Eurostar booking using the Eurostar app or via https://managebooking.eurostar.com/uk-en/.

You can access your Eurostar booking via the Eurostar app or https://managebooking.eurostar.com/uk-en/. To access your booking you will need the Eurostar Confirmation Number - detailed with your booking documents and in your AttractionTickets.com Customer Account.

Advance Passenger Information (API) must be added to your Eurostar Booking before your outbound journey. This includes Passport information for each passenger on the booking and preferred method of contact should their be any changes to the Eurostar service. 

Your Eurostar Tickets can only be downloaded or printed from your Eurostar account. Log-on to your Eurostar booking using the Eurostar app or via https://managebooking.eurostar.com/uk-en/.

At this moment in time, we are unable to process Eurostar bookings for wheelchair passengers. Please book tickets directly with Eurostar. 

We can, however, book your Disneyland Paris Hotel and Tickets. We sell wheelchair-adapted hotel rooms for all the Disney Hotels - these room types are not displayed on our website, so please call us on 0800 221 8012 or email [email protected] for further information and to book.

Eurostar Wheelchair Spaces

For customers unable to walk 200m unassisted, you’ll need to travel in your wheelchair in one of the four spaces on board. These spaces are close to accessible toilets and there’ll be a ramp for you to get on to the train. These tickets must be booked directly with Eurostar.

If you can walk 200m and able to get on and off the train without help, you can book a regular Eurostar seat and store your foldable wheelchair on the luggage racks. We can’t guarantee that there’ll be a ramp to and from the train and it is recommended that you contact Eurostar in advance of your trip.

Travellers who use a mobility scooter must book a Wheelchair space ticket directly with Eurostar.

Once booked, Eurostar Tickets are non-refundable. However, the date of your Eurostar tickets can be amended up to 7 days before the outbound journey should your plans change. 

Although Eurostar has discontinued its direct service to Marne-la-Vallee-Chessy station, travelling on Eurostar remains one of the easiest ways to get to Disneyland Paris. You'll arrive in no time with a quick and easy change at Lille!

• Our Eurostar-inclusive packages include travel to and from London to Disneyland Paris via Lille. 
• Take the Eurostar train from London St Pancras International to Lille Europe station and change for a connecting TGV or SNCF service to Marne-la-Vallee-Chessy station, handily placed directly opposite the Disneyland Paris gates. 
• Lille station is small with 4 platforms and easy to navigate to the correct platform for your onward journey. 
• On the return journey, your booked services will give you ample time at Lille to allow for Eurostar check-in and security. 

Journey time to and from Disneyland Paris on Eurostar is around 3 hours, depending on your connection.