Terms and Conditions - AttractionTickets.com

These terms and conditions, together with our Privacy Policy and, where your order is made via our website, our website terms and conditions of use (together the “Conditions”), together with the specific product conditions detailed on each ticket description and any other written information we brought to your attention before we confirmed your order, form the basis of your contract with Attraction Tickets LTD, a company based in the United Kingdom and trading as AttractionTickets.com (“we” or “us”). Please read them carefully as they set out our respective rights and obligations and apply to each person for whom you purchase a ticket or make a package booking. By purchasing a ticket from us, you agree to be bound by these Conditions.

In these Conditions references to "you" and "your" include the first named person on the confirmation and all persons on whose behalf an order is made or transferred. References to ‘tickets’ means the tickets, vouchers or other means for accessing any experience, excursion, theme park or attraction featured on our website at AttractionTickets.com.

We are a ticket agent. We do not provide any of the experiences, excursions, theme parks, attractions or other activities, services or products that are featured on our website, and we have no direct control over such activities, services or products. That means our obligations to you (other than those which are expressly set out in these Conditions) are to provide you with a ticket to enable entry/access to the arrangement(s) detailed on your confirmation. Your contract for the supply of experiences, excursions, attractions or theme park services is with the supplier of those services and its terms and conditions apply to that contract. Copies of these are available on request.

By making a ticket order, the first-named person on the confirmation agrees on behalf of all persons detailed on it that: 

• He/she has read these Conditions and the terms and conditions of any relevant supplier(s) and has the authority to and does agree to be bound by them;
• He/she consents to our use of information in accordance with our Privacy Policy
• He/she is over 18 years of age and, when placing an order for tickets with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those tickets.

Prices and Website Descriptions

All details and descriptions featured on our website are for guidance only. The images used on our website to illustrate the experiences, particularly those that take place at more than one location, are used as an indication only. Please be aware that the vehicles, craft, machines, animals and settings at each venue may vary. We endeavour to ensure that all the information and prices on our website are accurate.

Prices shown on our website and in supplementary promotional material are based on live pricing and inventory availability at any one time (or the date of publication) and are therefore subject to constant change even once items are placed in your online cart. Please note that (subject to any technical or pricing errors – see below) the final invoice price is the correct price. If you are in any doubt about the price you will pay, please contact us on 1800 959 373.

Occasionally technical and/or pricing errors can occur, and we reserve the right to correct prices and other details and issue refunds in such circumstances at any time even after a confirmation email has been sent (see Payment and Confirmation for further details).

Many of our products have specific supplier conditions that relate only to that individual product. These conditions are clearly detailed in each ticket description and form part of your contract with Attraction Tickets LTD. 

Ticket Validity Dates

Attraction, excursion and activity tickets sold on AttractionTickets.com are either date-specific or open-dated. Date-specific tickets are only valid for the date/time selected at the time of booking and cannot be used on any other date. Open-dated tickets are valid for a period of time (normally a certain number of months from the date of purchase or valid for use in the calendar year purchased) and can be first activated at any point during this period. Open-dated tickets then expire after a specific number of days from first use. The validity of every ticket sold is detailed on each ticket description page on the website and forms part of your contract with Attraction Tickets LTD.

Ticket validity dates are not related in any way to your holiday departure date. We ask for your holiday departure date at checkout to simply ensure balance payments are processed correctly and tickets can be received by you before you leave on holiday.

Price Policy

All prices are quoted in Australian dollars. The prices quoted, shown on our website, and in supplementary promotional material, apply at the time of publication, however, they are subject to change without notice. The price of your tickets will be confirmed on order. Unless a pricing and/or technical error has occurred (which we will deal with promptly and investigate the error), once you have paid for your tickets in full or paid a non-refundable deposit, the price of your tickets is confirmed and will not increase.

Please note that some card issuers may charge a fee for transacting with a company based in the United Kingdom. As this charge is only imposed by some card issuers, it is not possible to include it in the prices displayed on our website and the transaction fee will show separately from your attraction ticket purchase on your bank statement. AttractionTickets.com has no control over these types of card fees and it is therefore recommended customers check with their bank if their card attracts a foreign transaction fee in advance of making a purchase.

Price Match 

We believe our prices offer excellent value for money and you are unlikely to find the same tickets at a cheaper price. However, if you do find a cheaper gate-ready digital attraction ticket for the same visit dates and the same entitlements as the tickets purchased through AttractionTickets.com within 7 days of booking, we will happily match the price and refund the difference. Tickets must be for the same duration, available instantly and priced in Australian Dollars to qualify. This promise is subject to our validation that the cheaper price published elsewhere meets the above criteria. Special discount offers, group bookings or promotional ticket prices are excluded from this guarantee. We reserve the right to validate any quotes given by email before agreeing to match the price.

Payment and Confirmation

When ordering tickets online, full payment is required at the time of order and will be taken when you click the ‘authorise’ button. Upon receipt of full payment or we will issue a confirmation of the ticket order via email.

There is no charge when paying by Visa, Mastercard or debit cards. Regrettably, we cannot process Diners Club cards.

When Paypal is used to pay all or part of a booking, we will only deliver tickets to the email address as verified with Paypal. It is your responsibility to ensure you use the same email address when booking with AttractionTickets.com to avoid any delays or issues in fulfilling your order.

Subject to availability and technical and/or pricing errors, when we issue you with your ticket order confirmation email, a contract will exist:

i) between you and us for the provision of tickets or vouchers to enable entrance/access to the experience, excursion, attraction or theme park detailed on those tickets; and

ii) between you and the supplier of the experience, excursion attraction or theme park for the supply of the service in question. We are not a party to the contract between you and the supplier.

If there has been a technical and/or pricing error, we reserve the right to amend your booking at any time. If there has been a technical and/or pricing error we will either provide you with an immediate refund or give you the choice of a refund or paying the difference between the erroneous price and the correct price.

It is your responsibility to check your ticket order confirmation email and to urgently advise us if there are any errors or omissions. If you fail to do so, your rights may be affected in relation to any matter arising as a result of such error or omission. Alteration or cancellation of the order by you once confirmation of the ticket order has been issued will be subject to the charges outlined in the applicable supplier’s terms and conditions and in line with the information details on the page from which you made your booking, as well as on your confirmation of the order.

Please note that you may also be asked for additional proof of address before tickets can be sent.

Insurance

It is a condition of our agreement that you are covered by adequate travel insurance for the trip on which you use your tickets. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues (including COVID-19) and repatriation in the event of an accident or illness.

We make no representations or guarantees concerning payment or reimbursement of any amount to you in respect of any insurance claim. You agree not to hold us responsible for any decision made by insurers, and/or by any suppliers, or requirements of any overseas country or governmental authority or overseas laws and policies. If you choose to travel without adequate insurance cover, we will not be liable for any losses, howsoever arising, in respect of which insurance cover may otherwise have been available.

Disabilities and Medical Problems

Theme park rides and attractions are designed to provide unique experiences and thrills and some may not be suitable for customers with specific medical conditions including but not limited to guests with a history of heart conditions or abnormal blood pressure, guests with back, neck, or similar physical conditions, expectant mothers, guests susceptible to motion sickness or dizziness or with a medical sensitivity to strobe effects. It’s important to read the safety information at each attraction so that you can make an informed decision about your ability to safely and conveniently experience a ride.

If you or any member of your party has any precise medical problem or disability which may affect your chosen tickets, please provide us with full details before booking. We may only provide precise information on the suitability of theme park, attraction or activity tickets taking into account your needs if you specifically request us to do so.

Your Tickets

Following receipt of your full payment and the issue of our ticket order confirmation, you will usually receive your tickets in your AttractionTickets.com Customer Account immediately upon full payment, although ticket delivery can sometimes take up to 72 hours. Tickets can either be downloaded to a smartphone or printed in advance.

We reserve the right to delay the uploading of your tickets to your customer account up to 14 days prior to the ticket commencement date. In these circumstances, we will keep you updated as to when you might receive them.

We send gate-ready digital tickets for theme park orders unless otherwise stated on the relevant product page. Certain products require extra steps in advance of your visit to turn your attraction ticket confirmation into a digital gate-ready ticket. Please follow the instructions on your documentation where applicable. Where we have arranged for you to collect your tickets at the gate of the attraction, the named lead passenger will be asked to provide a photo ID to take receipt of your tickets (with the photo ID to be provided in a form that is acceptable to the relevant supplier).

Ticket fulfilment options are determined by our suppliers and can change without notice. We will notify customers immediately should the fulfilment arrangements change.

If you Change or Cancel your Booking

We will try to assist in the event that you need to change or cancel your confirmed ticket order, but we cannot guarantee that the ticket terms or supplier will allow such requests. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the ticket and may be subject to charges. 

If you need to make a change to or cancel your confirmed ticket order, and the terms of the tickets you have booked allow, you should contact us on 1800 959 373. Any cancellation or amendment request will take effect on the day we receive your notification.

If you cancel your order, the cancellation charges detailed on the product page from which you made your booking will be payable by you. The cancellation charges you will be required to pay will be calculated from the date we receive written or verbal notification of your cancellation.

If you need to make a change to your tickets once you have received them (for example changing the ticket start date), then you should contact us by telephone on 1800 959 373 as soon as possible.

New prices may apply when amending your tickets. We won't charge an amendment fee for making a change, but the difference in price will be charged. If ticket prices are cheaper when you amend your order, the original price you paid will be used.

Changes and Cancellations by Us or the Supplier

On occasion, it may be necessary for the supplier to amend certain tickets or cancel them. We reserve the right to amend or cancel tickets on behalf of a ticket supplier at any time. If a material change to, or cancellation of your theme park or other attraction ticket becomes necessary, (for example where you have made an order via an old/ cached page of our website) we will tell you as soon as possible. If there is time to do so before the date on which the ticket is due to be redeemed, we will replace it with a ticket to the same value as your original order or if there isn’t sufficient time to do so, give you a full refund.

As your contract for the supply of experience, excursion, theme park or attraction services is with the supplier, we will have no liability in relation to any changes to or cancellations to these services other than to inform you as soon as reasonably possible of any changes or cancellations that may affect you that are notified to us by the supplier in question. We will also liaise between you and the supplier in relation to any alternative tickets or services they may offer.

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of any change or cancellation.

Very rarely, after your tickets have been activated, the supplier of your service may be forced by Force Majeure to change or cancel part or all of your tickets or close a park, attraction or experience. If this does happen then we regret that, to the extent permitted by law, neither we nor your supplier(s) will be able to provide any refunds, pay you any compensation or meet any losses or expenses you incur as a result.

Force Majeure

Except where otherwise expressly stated in these Conditions, we will not be liable, and will not pay you any compensation, if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include but are not limited to war, the threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riots, pandemics, epidemics, industrial disputes, natural or nuclear disasters, fire, chemical or biological disaster, adverse weather conditions, the act of any government or other national or local authority and all similar events outside the control of us or the supplier(s) concerned. Advice from a government authority to avoid or leave a particular country may constitute Force Majeure.

Liability

Our only obligations to you (other than those which are expressly set out in these conditions) are to take your ticket order in accordance with your instructions and to provide you with a ticket or voucher to enable entry/access to the arrangement(s) in question. Your contract for the supply of services is with the supplier and its terms and conditions apply to that contract. Copies of these are available on request. We accept no responsibility for the supply of the services.

To the maximum extent permitted by law, we will not be liable or responsible to you whether in contract, tort or otherwise, and we will not pay you compensation, for any injury, illness, death, loss, damage, expense, cost, inconvenience, disappointment or other claims of any description if it arises directly or indirectly from:-

i. the act(s) and/or omission(s) of the person(s) affected;

ii. the act(s) and/or omission(s) of a third party;

iii. unusual or unforeseeable circumstances beyond our or our supplier(s) control; or iv. an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

We will not be responsible or pay you compensation:-

i. for services or facilities which do not form part of our agreement or where they are not advertised by us; or

ii. for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your tickets prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you.

To the maximum extent permitted by law, we are not liable or responsible to you or any other person, for any:

(a) acts, errors, omissions, default or negligence of any person who is not our direct employee or under our control, including (without limitation) any employees, officers or agents of any supplier of services in connection with your ticket(s);

(b) acts, omissions, requirements, terms or conditions of any supplier or other third parties who provide some products or services in the course of you enjoying the benefit of the ticket(s). All bookings made by us with suppliers or other product or service providers on your behalf are subject to the requirements, terms and conditions of those persons which may not be expressly the subject of our contractual agreement, particularly in relation to the applicable laws, policies and requirements of any government, governmental authority or employee;

(c) the delivery or non-delivery of any experience or activity to which a ticket relates; or

(d) acts, omissions, defaults, conduct, state of health, condition or circumstances of you or any other person using a ticket you have purchased, or for the failure by you or any other person to comply with the terms, conditions and requirements of any suppliers or other third party travel products or suppliers, or country or governmental authorities, or any of their officials, servants or agents.

Nothing in these Conditions is intended to limit, exclude or modify or purport to limit, exclude or modify the statutory implied guarantees/warranties that cannot be lawfully limited, excluded or modified as provided under the Competition and Consumer Act 2010 (Cth) including the statutory consumer guarantees under the Australian Consumer Law or similar laws in the State and Territories of Australia (collectively, the “Consumer Guarantees”).

If any warranties are implied by law or Consumer Guarantees are imposed that cannot be excluded, then to the maximum extent permitted by law our liability for breach of such warranties or Consumer Guarantees is limited to, at our option:

(a) in the case of products:

i. the replacement of the products or the supply of equivalent products; or

ii. the payment of the cost of replacing the products or acquiring equivalent products; and

(b) in the case of services:

i. the supply of the services again; and

ii. the payment of the cost of having the services supplied again.

To the maximum extent permitted by law, we shall not be liable for any indirect or consequential loss, cost, damage, liability or expense.

Subject to the Consumer Guarantees, we are not otherwise liable to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including specific, direct, indirect, consequential, economic loss, incidental damages, lost profits or savings or damages for disappointment) which is suffered directly or indirectly in connection with any:

(a) use of (or inability to use) our website, any linked website, or any other services provided by us; or

(b) disruption to our website.

Where our liability is not otherwise limited under these Conditions, you agree that the maximum amount we will have to pay you in respect of all claims which don’t involve injury, illness or death is an amount equal to twice the aggregate of the price paid in respect of the relevant ticket by or on behalf of the person(s) affected. This maximum amount will only be payable where you or your party has not received any benefit at all from your tickets due to our act, error, omission, default or negligence.

Your Behaviour

If in our opinion or in the opinion of the supplier or any person in authority, your behaviour or the behaviour of any other person using a ticket that you purchased is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we or the supplier reserve the right to terminate your tickets immediately. In the event of such termination, our responsibilities to you will cease and you will be required to leave the applicable service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.

If You Have a Complaint or Problem

Because the contract for the supply of all services is between you and the supplier, any queries or concerns about those services should be addressed to them. If you have a problem whilst away, this must be reported to the supplier or their representative immediately. If you wish to complain when you return home, write to the supplier. You will see their name and contact details in any confirmation documents we send you.

Any complaints or problems relating to the order and supply of any ticket must be reported to us in writing immediately. Please address all emails to [email protected]. We will acknowledge all complaints within 3 working days. Sometimes we need to investigate issues raised with third party suppliers which may take time to do so. We do however aim to respond in full within 14 days. If for any reason we are unable to respond within that time, we will endeavour to notify you as soon as possible.

If you fail to follow these procedures there will be less opportunity for us and/ or the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

Disabled Clients

We must be advised at the time of the order of any disability and special requirements affecting any person using a ticket that you purchased so that we may notify the supplier concerned. Special facilities can be requested but may not be guaranteed. Acting reasonably, if suppliers are unable to properly accommodate the needs of the person(s) concerned, we may refuse to confirm your ticket order or if you did not give us full details at the time of order, cancel it and impose applicable cancellation charges when we or they become aware of these details.

Special Requests

If you have any special request, you must advise us in writing at the time of order. Although we will endeavour to pass any reasonable requests on to the relevant supplier, all special requests are subject to availability and we regret we cannot guarantee any request will be met unless any supplier has specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation letter or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

Special Offers

Please note special offers are subject to availability and may be withdrawn by us or the supplier as applicable without notice.

Conditions of Suppliers

The services which make up your order are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which form your contract with the supplier(s) for the supply of the relevant service(s). Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

Passport, Visa and Immigration Requirements and Health Formalities

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general passport and visa information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date.

Special conditions apply for travel to the USA. All passengers must have individual machine-readable passports, and an ESTA (electronic authorisation) if travelling without a visa. 

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

Covid-19: Limitation of liability

We both acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in Australia and whilst on holiday or participating in any experiences or activities.

Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you in any circumstance including, without limitation, if:

• you, or anyone in your booking party, test positive for Covid-19 and have to quarantine or isolate for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for are subject to any other restrictions for a period of time; or
• you fail any tests, checks or other criteria or measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday or that portion of the holiday.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting an attraction or joining a tour or activity, you voluntarily assume all risks related to exposure to COVID-19.

You also acknowledge that the suppliers providing your services will need to comply with national and/or local guidelines and requirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment or in their sole discretion, such as the use of face masks by staff (and you may be required to wear a face mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, proof of vaccination requirements, limited entertainment options and limited food/drink availability.

Severability

To the extent that any clause or part of any clause of these Conditions is in any way unenforceable, invalid or illegal, it is to be read down so as to be enforceable, valid and legal. In the event this is not possible, the clause (or where possible, the offending part) is to be severed from these Conditions without affecting the enforceability, validity or legality of the remaining clauses (or parts of those clauses as the case may be) which will continue in full force and effect.

Law and Jurisdiction

These terms of business are governed by the laws of New South Wales, Australia and the courts of New South Wales have jurisdiction.