Orlando Frequently Asked Questions

Popular Topics

Walt Disney World tickets

    I have paid a deposit for my Disney Tickets. Is it possible to get my Disney Ticket Confirmation before paying the full balance for my Disney Tickets?

    No, ticket-only bookings must be paid in full before we are able to generate and send a Disney Ticket Confirmation. 

    I have booked Disney Tickets with a deposit. Will the Disney Parks get full before my balance is due 6 weeks prior to departure?

    We have been monitoring the Disney Park Pass system since its launch and it is extremely unlikely that the Disney Parks will get to full capacity until a few days in advance if at all. In non-peak periods it is highly unlikely that Disney Parks will reach full capacity. If you are concerned about Disney Parks reaching capacity and you wish to make your Disney Park reservations sooner, you do not need to wait until 6 weeks prior to your departure date to clear your balance. We will send your Disney tickets as soon as your balance is paid.

    UPDATE: For visits after 9 January 2024, Disney Park Reservations are no longer required. A valid Disney Ticket is all that will be needed to enter a Disney Park. 

    Do Disney Tickets still include FastPass+?

    No, Disney FastPass+ was suspended at the start of the Covid pandemic and then discontinued in 2021. FastPass+ has been replaced with a new service called Disney Genie.

    How does the Disney Park Hopper Ticket Work?

    The Disney Park Hopper Ticket allows you to explore multiple Walt Disney World Theme Parks on the same day by using the built-in Park Hopping benefit. Enjoy admission to Magic Kingdom Park, Epcot, Disney's Hollywood Studios and Disney’s Animal Kingdom Theme Park for each day of your ticket.

    • Disney Park Hopper Tickets are date specific, so first you need to select the date you would like to start using your ticket
    • Then choose the duration - The Disney Park Hopper Ticket is available for 2 to 10 days. 
    • Choose a Disney Park you would like to visit each day and then use the built-in Park Hopping benefit from 2.00pm if you wish to visit other Disney Parks in the afternoon. 

    If you are visiting Walt Disney World before 9 January 2024, a date-specific Disney Park reservation is also needed for entry to the Disney Parks - see our Disney Theme Park Reservation Guide for more information. No Disney Park Reservations are needed for visits after 9 January 2024. 

    How does the Disney 7-Day Magic Ticket Work?

    The Base Ticket allows you to visit one of four incredible Disney theme parks on each day of your ticket.

    • Disney Base Ticket Tickets are date specific, so first you need to select the date you would like to start using your ticket
    • Then choose the duration - The Disney Base Ticket Ticket is available for 2 to 10 days. 
    • Choose which Disney Park you would like to visit each day - choose from Magic Kingdom Park, Epcot, Disney's Hollywood Studios or Disney’s Animal Kingdom Theme Park; the Disney Park choice is completely flexible. 

    If you are visiting Walt Disney World before 9 January 2024, a date-specific Disney Park reservation is also needed for entry to the Disney Parks - see our Disney Theme Park Reservation Guide for more information. No Disney Park Reservations are needed for visits after 9 January 2024. 

    My date of departure has changed and I need to change the start date of my Disney Ticket. How do I do this?

    We will need to cancel and rebook your Disney Tickets. We won't charge an amendment fee for making this change, but new prices may apply to your booking as Walt Disney World Tickets are priced by date and any difference in the ticket price will be payable. Amending bookings will also cancel any linked Disney Theme Park reservations unless they are linked to your new Disney Confirmation reference within 24 hours and these will need to be re-booked, subject to the latest Disney Park availability.

     

    Is Memory Maker included with my Disney Tickets?

    No, Memory Maker is not a standard ticket inclusion and must be purchased separately using the My Disney Experience App. Single Day Memory Maker starts at $69; Multiday Memory Maker starts at $169.

    I have received my Disney Ticket Confirmation, how do I create my Disney MagicMobile passes?

    Once you receive your Disney Ticket Confirmation, create your Disney MagicMobile passes in a few easy steps:

    1. On receipt of your Disney Ticket Confirmation, set up an account on the My Disney Experience website.
    2. Link your Disney Ticket Confirmation to your My Disney Experience account.
    3. After you have created your My Disney Experience account and linked your Disney Ticket Confirmation, download the My Disney Experience App
    4. Set up a Disney MagicMobile pass for each linked ticket in the My Disney Experience AppS
    5. Add your MagicMobile Pass to the Wallet app on iPhone or the digital wallet on other smart devices.
    6. For added ease, you can store multiple passes on a single device, a great option for families!

    Disney MagicMobile passes are gate-ready and give instant admission to Disney Theme parks. 

    For those that would prefer to have physical tickets, you can take your Disney Ticket numbers to any Will Call/Ticket window located at the entrance of each Disney Park to redeem your Disney Ticket IDs for printed physical tickets. Please ensure you have a valid ID.

    What is Disney Memory Maker?

    Memory Maker is a great way to capture and relive your Walt Disney World Florida memories without having to reach for your camera. The whole family can pose for photos at any Disney PhotoPass location as well as select attractions and dining locations throughout Walt Disney World Resort. Ride photos are included too!

    Photos and videos can then be downloaded to your Disney account on My Disney Experience. You do this by tapping your Disney Ticket, MagicBand or MagicMobile pass at the attractions.

    I have a valid Disney Ticket, do I still need to book days at the Disney Parks?

    As of 9 January 2024, no Disney theme park reservations are needed! Just a valid Disney ticket is all you need to enter Magic Kingdom Park, EPCOT, Disney's Animal Kingdom Theme Park, Disney's Hollywood Studios and the Walt Disney World water parks.

    How do I book my Disney Park days?

    Disney Park reservations are no longer needed for guests visiting the Walt Disney World Parks. A valid Disney ticket is the only requirement for entry. 

    How will I receive my Disney Magic Tickets?

    When you purchase a Disney Ticket for Walt Disney World in Florida, you will receive a Disney confirmation in your AttractionTickets.com Customer Account within a few hours of purchase. On receipt of your Disney ticket confirmation, create your gate-ready Disney MagicMobile passes in My Disney Experience to enter the parks using your Smartphone. Alternatively, take your Disney confirmation to any ticket window located at the entrance to each Disney Park to redeem printed physical tickets.

    See our Disney MagicMobile guide for more information on Disney MagicMobile passes, a new contactless way to enter the Disney Parks using your smartphone.

    I would like to get a physical Disney Magic Ticket posted to my home address - is that possible?

    Unfortunately, it is not possible to post physical printed Disney Magic Tickets to your home address. Like most worldwide attractions, Walt Disney World has transitioned to digital tickets that can be downloaded to a smartphone and no longer issues printed tickets in advance. Disney MagicMobile passes are gate-ready and give direct admission to the Disney Parks. Simply hold your iPhone, smartphone or Apple Watch near an access point when entering the Disney Parks just like you do with a physical ticket or MagicBand - See our Disney MagicMobile guide for more information on how to create gate-ready Disney MagicMobile passes.

    For those who would prefer to have physical tickets, simply take your Disney Ticket Confirmation to any ticket window located at the entrance of each Disney Park to redeem printed physical tickets.

Disney’s Genie / Genie +

    What is Disney Genie Service and Disney Genie+

    Disney Magic Tickets include complimentary access to the all-new Disney Genie Service, a handy digital service that lets you create your best Disney Park day with a recommended personal itinerary. Upon launching the Disney Genie tool in the My Disney Experience App, share what you’d like to do in a few easy steps - you can highlight specific attractions, foodie experiences and entertainment, plus special interests like Disney princesses, villains, Pixar, Star Wars, thrill rides and more. Disney Genie service will then create a personalised itinerary that seamlessly and smartly maps out your day. It displays a good time to go to a specific attraction and gives an idea of the forecasted wait. Also, enjoy features like a virtual tip board with forecasted ride wait times for all the park's attractions, make dining reservations, mobile food ordering and more. With Disney Genie Service you’ll have quicker access to the most up-to-date park information, so you can be more spontaneous and have more fun.

    Want to take your day to the next level? Disney Genie+ service featuring Lightning Lane entry on select attractions and experiences, new audio experiences and access to exclusive Disney PhotoPass camera lenses may be purchased on the day you visit a Disney Park using the My Disney Experience App.

    Can I pre-book Lightning Lane access to Disney attractions in advance with the Disney Genie+ service?

    No, access to the Lightning Lane entrance can only be booked on the day of your visit with availability opening every day at 7.00am. Guests with Genie+ can select the next available arrival window for their first attraction at this time. Once you’ve redeemed your initial Lightning Lane selection (or the arrival window has passed), you can make another Lightning Lane selection using the Genie+ service and can keep making one selection at a time throughout the day. Attraction arrival windows are provided as next available. See our Disney Genie Guide for more information Genie+ and featured Lightning Lane attractions.

    Are all Disney rides and attractions included with Genie+?

    No. There are more than 40 experiences across all 4 theme parks that are eligible, but currently, you cannot use Genie+ to access the Lightning Lane entrance for the following attractions.

    • Seven Dwarfs Mine Train
    • TRON Lightcycle / Run
    • Guardians of the Galaxy: Cosmic Rewind
    • Star Wars: Rise of the Resistance
    • Avatar Flight of Passage

    To access the Lightning Lane for these highly demanded attractions, guests must pay for individual Lighting Lane entrance on the day of their visit. Only two individual Lightning Lane selections can be purchased each day. Selections and payments must be made via the My Disney Experience App. Unfortunately, we are unable to book this for you. See our Disney Genie Guide for more information on the Disney Genie Service and Lightning Lane attractions.

Disney MagicBands

    Once I pick up my Disney MagicBand, how do I link them to my Disney tickets?

    You can link your MagicBands via the My Disney Experience app. Alternatively, you can visit Disney Guest Relations, located at the entrance of each Disney Park for help. Please see our How To Link Your Walt Disney World Ticket to Your MagicBand guide for more in depth information.

    I don’t have a Disney MagicBand on my booking. Why?

    MagicBands are not included with Disney Tickets and can be purchased separately from retail outlets throughout Walt Disney World. We periodically run limited-time MagicBand offers using very limited stock. Only customers who booked their Disney Tickets during one of these promotions are entitled to a MagicBand. Unfortunately we are unable to add MagicBands to bookings made outside these promotions due to the limited stock.

My Disney Experience

Universal Orlando

    How do my Universal Orlando tickets work?

    Universal Explorer Tickets are open-dated and can be first used at any time within the year selected at the time of booking e.g. a 2022 Universal Explorer Ticket must be first used on or before 31 December 2022. Tickets are activated by visiting one of the included Universal Parks or Universal CityWalk and are then valid for 14 consecutive days from this point.

    • The Universal Orlando 3 Park Ticket includes unlimited admission to Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay for the duration of your ticket
    • The Universal Orlando 2 Park Ticket includes unlimited admission to Universal Studios Florida and Universal’s Islands of Adventure for the duration of your ticket

    Do Universal Explorer Tickets include Universal Express?

    No. Universal Express is not a standard inclusion. If you would like Universal Express access you can purchase either a Universal Express Ride Access Ticket or a Universal Express Unlimited Ticket. Universal Express Unlimited Passes can only be used on the date you select and a separate Universal Orlando theme park admission ticket is still required for entry to the Universal Parks.

    If you are staying at one of the Universal Premier Hotels - Hard Rock Hotel, Loews Royal Pacific Resort or Loews Portofino Bay- you get Universal Express included for free as part of your hotel reservation, although you will still need to purchase a Universal Explorer Ticket to access the parks.

    Can I use my Universal Orlando 3 Park ExplorerTicket immediately?

    If you're visiting Universal Orlando Resort in 2024, your Universal Orlando 3 Park Explorer Ticket will be open-dated and will be activated the first time you visit one of the three Universal parks. Your tickets will be instantly uploaded to your Customer Account upon full payment. Once you complete your order, simply log on to your account and download your Universal tickets to your smartphone. Scan the QR code at the entrance to each Universal park for instant admission.

    For visits to Universal Orlando Resort in 2025, Universal Orlando 3 Park Explorer Tickets will be dated and can only be used from the start date chosen at the time of booking.

    Do I need to make park reservations for the Universal Orlando parks?

    No, park reservations are not needed for the Universal Parks. A valid Universal Orlando Explorer Ticket is all you need to enter the Universal parks included with the ticket purchase.

    • The Universal Orlando 1-Day/2 Parks Park-to-Park Ticket includes same-day admission to Universal Studios Florida and Universal’s Islands of Adventure. The date of the ticket must be selected at the time of booking. 
    • The Universal Orlando 2-Day/2 Parks Park-to-Park Ticket includes two days of unlimited admission to Universal Studios Florida and Universal’s Islands of Adventure within a 5-day validity window from first use. The start date of the ticket must be selected at the time of booking. 
    • The Universal Orlando 2-Day/3 Parks Park-to-Park Ticket includes three days of unlimited admission to Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay within a 5-day validity window from first use. The start date of the ticket must be selected at the time of booking.
    • The Universal Orlando 3 Park Ticket includes unlimited park-to-park admission to Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay for up to 14 consecutive days. 
    • The Universal Orlando 2 Park Ticket includes unlimited park-to-park admission to Universal Studios Florida and Universal’s Islands of Adventure for up to 14 consecutive days. 

    How will I receive my Universal Orlando Ticket?

    Your gate-ready digital Universal Ticket(s) will be instantly uploaded to your Customer Account upon full payment. Tickets can be downloaded to your smartphone and used straight away by scanning them at any touch point to the Universal parks. If you don't have a smartphone, simply print your Universal tickets instead. 

    Can I buy tickets for Universal Epic Universe?

    Universal Epic Universe Tickets go on sale from 22 October 2024 with the park opening 22 May 2025. 

    For visits in 2025, choose the Universal Orlando 3 Park Explorer PLUS 1-Day Universal Epic Universe Ticket. This ticket offers 1 day at Universal Epic Universe plus 14 days of unlimited park-to-park admission to Universal Studios Florida, Universal Islands of Adventure and Universal Volcano Bay and offers amazing value compared to shorter duration tickets. We also offer several combo ticket options combining the Universal Orlando 3 Park Explorer PLUS 1-Day Universal Epic Universe Ticket with other park tickets for Disney and SeaWorld. 

    Guests visiting in 2026 will be able to visit Universal Epic Universe multiple times with the Universal Orlando All Parks Ticket

    Where is Universal Epic Universe located?

    Universal Epic Universe is located at 1001 Epic Blvd, Orlando, FL 32819 in Universal Orlando Resort’s new South Campus. The location for Universal Epic Universe is a 10-15 minute drive from the other Universal Orlando theme parks and Universal CityWalk. 

    When does Universal Epic Universe open at Universal Orlando Resort?

    Universal Epic Universe will open on 22 May 2025 with Epic Universe Tickets on sale from 22 October 2024. 

    What is the capacity of Universal Epic Universe?

    Capacity will be limited when Universal Epic Universe first opens to ensure everyone can make the most of their visit and experience as much of the park as possible. To avoid any disappointment we’d recommend you arrive at the park before opening or stay at a Universal Orlando Resort hotel to get early park admission (with a valid ticket).

    Will Universal Orlando Resort hotel guests get early park admission to Universal Epic Universe?

    Yes! Guests staying at any of the Universal Orlando Resort hotels (with valid park admission) will get early access to Universal Epic Universe in the morning before regular guests can enter the park. 

    Can I change my ticket to include Universal Epic Universe if I’ve already booked my Universal Tickets for 2025?

    Yes, for arrivals from 22nd May 2025 you can change your current Universal 3 Park Explorer Ticket to a Universal Orlando 3-Park Explorer PLUS 1-Day Universal Epic Universe Ticket. Please give our customer service team a call on 0203 904 4988 or email [email protected] and they will be happy to help change your booking for you. 

    Is Universal Epic Universe included in Orlando combo tickets?

    Yes! For anyone wanting to explore even more of what Orlando has to offer, you can book Orlando combo tickets that include access to Universal Epic Universe for 2025 (from 22nd May) and 2026. These include Disney and Universal Combos, the Orlando Freedom Ticket™, and the Orlando 7 Park FlexiTicket.

    Can I buy a Universal Epic Universe ticket by itself?

    Tickets for just Universal Epic Universe by itself are currently unavailable, but with so much to do throughout Universal Orlando Resort, including 2 other theme parks, a water theme park, and the Universal CityWalk entertainment district, you’ll want the 14 days’ access provided with the Universal Orlando 3-Park Explorer Ticket. 

    How big is Universal Epic Universe?

    The Epic Universe theme park is around 110 acres, made up of five different themed lands. The whole South Campus, including the theme park, parking structures, and three hotels is approximately 750 acres. For comparison, the North Campus, consisting of three theme parks, eight hotels, and Universal CityWalk, is 735 acres. 

    Can I book Universal Epic Universe tickets for 2026?

    Universal Epic Universe tickets are now available for all 2026 arrivals, up to December 31st 2026. Guests wanting to visit in 2026 can book the Universal Orlando All Parks Ticket which gives you 14 days unlimited access to Universal Epic Universe, Universal Studios Florida, Universal Islands of Adventure, and Universal Volcano Bay! 

    When can I visit Universal Epic Universe during my ticket duration?

    If you’re visiting during 2025 your Universal Orlando 3-Park Explorer PLUS 1-Day Universal Epic Universe Ticket will be valid for 15 consecutive days and you can visit Universal Epic Universe on any day throughout the ticket duration. We’d recommend you plan your visit in the first half of your holiday to give you time to visit on another day if park capacity is reached before you can enter the park on your planned date.

    If you’re visiting in 2026 you can visit Universal Epic Universe as much or as little as you like during the full 14-day duration of your Universal Orlando All Parks Ticket!

    Do I need to reserve the date of my Universal Epic Universe visit in advance?

    Your day at Epic Universe doesn’t need to be reserved, so you’ll have full flexibility to visit whenever you want during your holiday - you’ll just need to pick the first date of your ticket validity at the time of booking. We’d recommend arriving as early as possible for the best chance to enter the park on your preferred date as capacity will be limited. 

    Will there be a shuttle bus service to and from Universal Epic Universe?

    Yes! There will be a complimentary shuttle bus to Universal Epic Universe from all the Universal Orlando Resort hotels and the North Campus bus terminal. A dedicated bus lane has been created to make the bus journey between the North and South Campuses the most efficient way to travel around the whole Universal Orlando Resort.

    Does Universal Epic Universe have its own car park?

    Yes, so if you’re hiring a car during your time in Florida and plan to drive to Universal Orlando Resort, you can park in the dedicated parking structure directly outside the theme park for your day at Epic Universe. 

    What lands are going to be in Universal Epic Universe?

    There will be a total of five lands in Epic Universe; Celestial Park, SUPER NINTENDO WORLD, The Wizarding World of Harry Potter - Ministry of Magic, How To Train Your Dragon - Isle of Berk, and Dark Universe. 

    Can I reserve my Epic Universe tickets with a deposit?

    Our Universal Epic Universe tickets can be reserved with a deposit of just £25pp but we’d recommend paying in full as early as possible to secure your visit, especially if you’re visiting in the first few months of the park being open. 

    What is the Orlando 6 Park FlexiTicket?

    The Orlando 6 Park FlexiTicket is a combined package of the Universal Orlando 3 Park Explorer Ticket and the SeaWorld Parks 3-Visit Ticket + Eat Free to offer a single price to the following 6 Florida Parks:

    Orders will be fulfilled with 2 separate tickets.

Discovery Cove

    What time should I get to Discovery Cove?

    Discovery Cove is a full day experience so we advise arriving as early as possible. Check-in opens at 7.15am, waterways open at 9.00am and the park shuts at 5.00pm. By arriving early, you can take advantage of the free breakfast, plus you'll be first in line to choose your dolphin swim time, which is allocated on the day on a first come first serve basis. 

    What do I need to bring with me?

    All Discovery Cove package tickets include the use of lockers, towels, wetsuits, animal-safe sunscreen and snorkels/masks during your visit so all you will need to bring is a dry set of clothes to change into afterwards and appropriate footwear like sandals for walking around the park. You must also bring your reservation and each person must show a valid ID such as a passport for check in.

    How do I book a Cabana at Discovery Cove?

    Cabanas are only available to book directly with Discovery Cove, unfortunately, we can’t book a cabana for you. You will need your Discovery Cove reservation number to make a cabana reservation which can be found on your Discovery Cove tickets. If your tickets are not yet ready to download from your Customer Account and you want to book a Discovery Cove cabana, please call us for your Discovery Cove reservation number. Be advised that Cabanas are very popular and you will need to book some time in advance. They start at $200 per cabana.

    When do I select the time for my Dolphin experience?

    The time slots for the Dolphin interactions are allocated upon check in at the park on a first-come, first-serve basis. We advise guests to arrive as early as possible on the day if you have a preferred time that you would like to request.

    Do I need to be a good swimmer to do the Dolphin swim?

    No, even non-swimmers are able to take part as the majority of the experience takes place in waist-high water.

    How much is parking at Discovery Cove?

    Parking is FREE with any Discovery Cove package ticket.

    What time does Discovery Cove open?

    Check-in for Discovery Cove starts at 7:15am. Discovery Cove Tickets include breakfast, so it is highly recommended you arrive at Discovery Cove upon opening to take advantage of this inclusion. Plus you'll be first in line to choose your dolphin swim time, which is allocated on the day on a first-come-first-serve basis. 

    What time is my dolphin swim at Discovery Cove?

    Dolphin Swim times are allocated when you check-in at Discovery Cove. Times are allocated on a first-come, first-serve basis. The earlier you arrive at Discovery Cove, the more choice you will have.

    Can I visit SeaWorld, Busch Gardens and Aquatica before my Discovery Cove visit date?

    Yes. Your digital ticket for Discovery Cove includes a gate-ready barcode for all of the other SeaWorld Parks included within your Discovery Cove package. You can visit any of the other SeaWorld Parks before your Discovery Cove visit date and this portion of your ticket will be activated the first time you visit one of those parks. Your Discovery Cove Digital Ticket will be uploaded to your Customer Account upon full payment.

    What is the difference between the Discovery Cove Package and the Discovery Cove Ultimate Package?

    The Discovery Cove Package includes a day at Discovery Cove plus 14 consecutive days of admission to SeaWorld Orlando and Aquatica.

    The Discovery Cove Ultimate Package includes a day at Discovery Cove and 14 days of access to SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay. The Ultimate Package also includes free parking at the featured parks.

    I can’t access my Discovery Cove Digital Tickets in my customer account. Why?

    We upload digital tickets to customer accounts within 5 days of full payment or sooner. If you have only just paid your balance, please allow a few days for your tickets to appear in your customer account. If you have booked tickets on a deposit basis, tickets will not be made available in your customer account until you have paid your balance.

    Can I book a cabana at Discovery Cove with AttractionTickets.com?

    No, unfortunately, we can’t book a cabana for you. Cabanas can only be booked directly with Discovery Cove. You will need your Discovery Cove reservation number to make a cabana reservation which can be found on your Discovery Cove tickets. If your tickets are not yet ready to download from your Customer Account and you want to book a Discovery Cove cabana, please call us for your Discovery Cove reservation number.

    Can anyone swim with a dolphin at Discovery Cove?

    You must be at least 6 years old AND 42 inches tall to swim with dolphins at Discovery Cove. 

    Non-swimmers can take part as most of the Dolphin Swim experience at Discovery Cove takes place in waist-high water.

SeaWorld Orlando Tickets

    How does the SeaWorld Parks 3-Visit Ticket + Eat Free work?

    The SeaWorld Parks 3-Visit Ticket + Eat Free is open-dated and can be first used at any time within the year selected at the time of booking e.g. a 2024 SeaWorld Parks 3-Visit Ticket must be first used on or before 31 December 2024.

    Tickets are activated by visiting one of the included SeaWorld Parks and are then valid for 14 consecutive days from this point, allowing you to spread your park visits over a 2-week holiday. The SeaWorld Parks 3-Visit Ticket + Eat Free allows one visit only to each of the featured parks – SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay.

    As an added-value bonus, guests can eat all day at each SeaWorld park with the All Day Dine benefit. All-Day Dine is automatically activated upon park admission. Enjoy one entrée, one side or one dessert and one regular-sized non-alcoholic beverage every 90 minutes at participating restaurants during regular opening hours. 

    Does the SeaWorld Parks 3-Visit Ticket + Eat Free include free parking?

    No. Parking is not included with the SeaWorld Parks 3-Visit Ticket + Eat Free and car parking fees must be paid on arrival at each park.

    How do I get to Busch Gardens if I don’t have a car?

    The SeaWorld Parks 3 for 2 Ticket, the 2-Park SeaWorld and the Busch Gardens Ticket and the Discovery Cove Ultimate Package include Free transportation to Busch Gardens from Orlando on the Busch Gardens Shuttle Express. The shuttle runs daily and picks up from SeaWorld and various locations in the International Drive and Kissimmee areas. Pick-up time is between 8.30am and 9.00am depending on location and the return time from Busch Gardens varies through the year depending on the Busch Gardens closing time. Reservations are required to guarantee your seats and can be made in advance by calling 1-800-221-1339.

    Do I have to book a date for my SeaWorld Parks 3-Visit Ticket + Eat Free?

    No, you will receive an open-dated SeaWorld Parks 3-Visit Ticket, giving you the flexibility to first use your ticket at any time during the calendar year selected at the time of booking. Tickets are activated the first time you visit either SeaWorld Orlando, Aquatica or Busch Gardens. 

    You must select the year of visit at the time of booking and tickets must be used on or before 31 December of the year selected e.g. 2024 tickets must be activated on or before 31 December 2024. 

    Do I have to book a date for my SeaWorld and Aquatica 2-Visit Ticket + Eat Free?

    No, you will be sent an open-dated SeaWorld and Aquatica 2-Visit Ticket. Tickets are valid for use during the calendar year selected at the time of purchase and activated the first time you visit either SeaWorld Orlando or Busch Gardens Tampa Bay. The ticket expires 14 days after first use and both park visits must be taken within this 14 day validity window. 

    Do I have to book a date for my SeaWorld and Busch Gardens 2-Visit Ticket + Eat Free

    No, you will be sent an open-dated SeaWorld and Busch Gardens 2-Visit Ticket. Tickets are valid for use during the calendar year selected at the time of purchase and activated the first time you visit either SeaWorld Orlando or Busch Gardens Tampa Bay. The ticket expires 14 days after first use and both park visits must be taken within this 14 day validity window. 

    How will I receive my SeaWorld Parks Tickets?

    Gate-ready digital ticket(s) will be uploaded to your Customer Account within 24 hours of full payment or sooner. As soon as your tickets are available, they can be downloaded to your smartphone and used straight away.

    What is the Orlando 6 Park FlexiTicket?

    The Orlando 6 Park FlexiTicket is a combined package of the Universal Orlando 3 Park Explorer Ticket and the SeaWorld Parks 3-Visit Ticket + Eat Free to offer a single price to the following 6 Florida Parks:

    Orders will be fulfilled with 2 separate tickets.

Getting your tickets

    I have paid a deposit for my Disney Tickets. Is it possible to get my Disney Ticket Confirmation before paying the full balance for my Disney Tickets?

    No, ticket-only bookings must be paid in full before we are able to generate and send a Disney Ticket Confirmation. 

    When will I receive my Orlando Attraction tickets?

    If you are purchasing Disney tickets or Universal tickets, you will receive digital tickets in your AttractionTickets.com Customer Account instantly upon full payment. SeaWorld tickets including Discovery Cove tickets will be ready for downloading within 24 hours or sooner. 

    If you have chosen to secure your Orlando attraction tickets with a deposit, tickets cannot be downloaded from your customer account until you have paid your balance in full. 

    How will I receive my Orlando attraction tickets?

    Like most worldwide attractions, the main Orlando theme parks have now transitioned to gate-ready digital tickets that can be downloaded to a smartphone and scanned at the gate. If you don't own a smartphone you can take a printout of your tickets to parks. 

    These digital tickets are still the same tickets, with the same great benefits included, they will just be fulfilled digitally. When you book Orlando Attraction tickets with us, we will upload digital tickets to your Customer Account as soon as your tickets have been paid in full.

    I would like to get a physical Disney Magic Ticket posted to my home address - is that possible?

    Unfortunately, it is not possible to post physical printed Disney Magic Tickets to your home address. Like most worldwide attractions, Walt Disney World has transitioned to digital tickets that can be downloaded to a smartphone and no longer issues printed tickets in advance. Disney MagicMobile passes are gate-ready and give direct admission to the Disney Parks. Simply hold your iPhone, smartphone or Apple Watch near an access point when entering the Disney Parks just like you do with a physical ticket or MagicBand - See our Disney MagicMobile guide for more information on how to create gate-ready Disney MagicMobile passes.

    For those who would prefer to have physical tickets, simply take your Disney Ticket Confirmation to any ticket window located at the entrance of each Disney Park to redeem printed physical tickets.

Digital Ticket Fulfilment & Delivery

    When will I receive my Orlando Attraction tickets?

    If you are purchasing Disney tickets or Universal tickets, you will receive digital tickets in your AttractionTickets.com Customer Account instantly upon full payment. SeaWorld tickets including Discovery Cove tickets will be ready for downloading within 24 hours or sooner. 

    If you have chosen to secure your Orlando attraction tickets with a deposit, tickets cannot be downloaded from your customer account until you have paid your balance in full. 

    Can I use my Universal Orlando 3 Park ExplorerTicket immediately?

    If you're visiting Universal Orlando Resort in 2024, your Universal Orlando 3 Park Explorer Ticket will be open-dated and will be activated the first time you visit one of the three Universal parks. Your tickets will be instantly uploaded to your Customer Account upon full payment. Once you complete your order, simply log on to your account and download your Universal tickets to your smartphone. Scan the QR code at the entrance to each Universal park for instant admission.

    For visits to Universal Orlando Resort in 2025, Universal Orlando 3 Park Explorer Tickets will be dated and can only be used from the start date chosen at the time of booking.

    How will I receive my Orlando 6 Park FlexiTicket?

    Gate-ready digital ticket(s) will be uploaded to your Customer Account within 24 hours of full payment or sooner. As soon as your tickets are available, they can be downloaded to your smartphone and used straight away. Need your tickets faster? No problem! Please call our customer service team on 0800 223 0324 if you require tickets instantly.

    Can I use my Orlando 6 Park FlexiTicket immediately?

    Tickets will be uploaded to your Customer Account within 24 hours (or sooner) of full payment. If you're visiting Florida in 2024, tickets are open-dated and can be used any time from your holiday departure date. For visits in 2025, tickets are date-specific. Tickets are valid from the start date selected at the time of booking. 

    Log on to your account and download your tickets to your smartphone or print in advance. 

    • For Universal Orlando, scan the ticket QR code(s) at the entrance to each Universal Park for instant admission. 
    • On your first visit to one of the SeaWorld Parks, scan the ticket barcode(s) at one of the Self Service ticket kiosks at the front of the park entrance to retrieve a ticket that includes both your admission and dining. 

    How do I use my Disney and Universal Combo Ticket? 

    You will receive 2 digital tickets in your AttractionTickets.com Customer Account.

    Universal Ticket

    • Gate-ready Universal Tickets can be downloaded to your smartphone. Scan the QR code at the entrance to Universal Studios Florida, Universal’s Islands of Adventure and Universal's Volcano Bay for direct access to the Universal parks.
    • If you're visiting in 2024, tickets are open-dated and can be activated anytime before 31 December 2024. For visits in 2025, tickets are date-specific and offer 14 days of unlimited admission to the Universal Parks from the start date selected. 

    Disney Ticket

    • A Disney Ticket Confirmation will be uploaded to your customer account. Once you receive your Disney Ticket Confirmation, create your gate-ready Disney MagicMobile passes in a few easy steps to enter the Disney Parks using your smartphone.  Alternatively, take your Disney Magic Ticket Confirmation to any ticket window at each Disney Park entrance to redeem printed tickets. 
    • Valid for 14 days of admission to the Disney Parks within an 18-day window from the date selected at the time of booking. 

    How do I use my Orlando Freedom Ticket? 

    You will receive 3 digital tickets in your AttractionTickets.com Customer Account.

    Disney Ticket

    • A Disney Ticket Confirmation will be uploaded to your customer account. Once you receive your Disney Ticket Confirmation, create your gate-ready Disney MagicMobile passes in a few easy steps to enter the Disney Parks using your smartphone.  Alternatively, take your Disney Magic Ticket Confirmation to any ticket window at each Disney Park entrance to redeem printed tickets. 
    • Valid for 14 days of admission to the Disney Parks within an 18-day window from the date selected at the time of booking. 

    Universal Ticket

    • Gate-ready Universal Tickets can be downloaded to your smartphone. Scan the QR code at the entrance to Universal Studios Florida, Universal’s Islands of Adventure and Universal's Volcano Bay for direct access to the Universal parks.
    • If you're visiting in 2024, tickets are open-dated and can be activated the first time you visit a Universal Park. Tickets must be activated on or before 31 December 2024. For visits in 2025, tickets are date-specific and offer 14 days of unlimited admission to the Universal Parks from the start date selected. 

    SeaWorld Ticket

    • SeaWorld Parks Tickets can be downloaded to your smartphone. Scan the ticket barcode(s) at one of the Self Service ticket kiosks at the front of the park entrance to retrieve a ticket that includes both your admission and dining. 
    • Open-dated ticket, valid to use any time between the chosen ticket start date and the end of the calendar year. Tickets are activated the first time you visit a SeaWorld Park.
    • Spread your 3 SeaWorld Park visits over a 14-day ticket validity window from first use.

    I am traveling very soon. How quickly can I receive my Orlando attraction tickets?

    As one of the leading Orlando theme park ticket sellers, we enjoy a preferred partnership with Walt Disney World, Universal Orlando Resort and SeaWorld Parks and have a direct integration with their ticketing systems. If you are purchasing Disney tickets or Universal tickets, you will receive digital tickets in your AttractionTickets.com Customer Account instantly upon full payment. SeaWorld tickets will be ready for downloading within 24 hours or sooner. 

    Special Instructions for Walt Disney World Tickets. Please remember that you must create Disney MagicMobile Passes using the My Disney Experience App for a contactless way to enter the Disney Parks using your smartphone - see our Disney MagicMobile Information Guide for detailed instructions on how to create Disney MagicMobile passes. For those that would prefer to have physical Disney tickets, simply take your Disney Ticket Confirmation to any ticket window located at the entrance of each Disney Park to redeem printed physical tickets.

    How will I receive my SeaWorld Parks Tickets?

    Gate-ready digital ticket(s) will be uploaded to your Customer Account within 24 hours of full payment or sooner. As soon as your tickets are available, they can be downloaded to your smartphone and used straight away.

    How will I receive my Universal Orlando Ticket?

    Your gate-ready digital Universal Ticket(s) will be instantly uploaded to your Customer Account upon full payment. Tickets can be downloaded to your smartphone and used straight away by scanning them at any touch point to the Universal parks. If you don't have a smartphone, simply print your Universal tickets instead. 

    I have received my Disney Ticket Confirmation, how do I create my Disney MagicMobile passes?

    Once you receive your Disney Ticket Confirmation, create your Disney MagicMobile passes in a few easy steps:

    1. On receipt of your Disney Ticket Confirmation, set up an account on the My Disney Experience website.
    2. Link your Disney Ticket Confirmation to your My Disney Experience account.
    3. After you have created your My Disney Experience account and linked your Disney Ticket Confirmation, download the My Disney Experience App
    4. Set up a Disney MagicMobile pass for each linked ticket in the My Disney Experience AppS
    5. Add your MagicMobile Pass to the Wallet app on iPhone or the digital wallet on other smart devices.
    6. For added ease, you can store multiple passes on a single device, a great option for families!

    Disney MagicMobile passes are gate-ready and give instant admission to Disney Theme parks. 

    For those that would prefer to have physical tickets, you can take your Disney Ticket numbers to any Will Call/Ticket window located at the entrance of each Disney Park to redeem your Disney Ticket IDs for printed physical tickets. Please ensure you have a valid ID.

    If I purchase a Universal Orlando 2 Park Explorer Ticket, can I use it immediately?

    Yes. Our Universal Orlando 2 Park Explorer Tickets are instantly uploaded to your Customer Account upon full payment. Simply log on to your account and download your Universal tickets to your smartphone. Scan the QR code at the entrance to each Universal park for instant admission. Tickets are open-dated and activated the first time you visit Universal Studios Florida, Islands of Adventure or Universal CityWalk.

    How will I receive my Orlando attraction tickets?

    Like most worldwide attractions, the main Orlando theme parks have now transitioned to gate-ready digital tickets that can be downloaded to a smartphone and scanned at the gate. If you don't own a smartphone you can take a printout of your tickets to parks. 

    These digital tickets are still the same tickets, with the same great benefits included, they will just be fulfilled digitally. When you book Orlando Attraction tickets with us, we will upload digital tickets to your Customer Account as soon as your tickets have been paid in full.

    How will I receive my Disney Magic Tickets?

    When you purchase a Disney Ticket for Walt Disney World in Florida, you will receive a Disney confirmation in your AttractionTickets.com Customer Account within a few hours of purchase. On receipt of your Disney ticket confirmation, create your gate-ready Disney MagicMobile passes in My Disney Experience to enter the parks using your Smartphone. Alternatively, take your Disney confirmation to any ticket window located at the entrance to each Disney Park to redeem printed physical tickets.

    See our Disney MagicMobile guide for more information on Disney MagicMobile passes, a new contactless way to enter the Disney Parks using your smartphone.

Paying my balance

    I have booked Orlando attraction tickets with a deposit. When is my balance due?

    We require you to pay your balance 6 weeks prior to your holiday departure date. Tickets will be uploaded to your AttractionTickets.com Customer Account as soon as you pay your balance - your balance can be paid sooner if you want your Orlando attraction tickets earlier. 

    I have booked Orlando attraction tickets with a deposit. How can I pay my balance?

    You can pay your balance by logging on to your Customer Account. Alternatively call our Customer Service Team on 0800 223 0324.

    I have booked Orlando attraction tickets with a deposit. Can I pay my balance in instalments?

    Yes, you can and the best way to do this is via your Customer Account.

Refunds and ticket returns

    I have booked attraction tickets on deposit and I want to cancel my order. How do I do this?

    Just call us to let us know that you will no longer be travelling. If you don’t have Flex Plus on the booking, you will lose your deposit or £50 per person whichever amount is lower. If you have Flex Plus on the booking, we will refund you all monies paid minus the cost of the Flex Plus.

    I have already received my Orlando attraction tickets and want to cancel my order. How can I do this?

    Just call us to let us know that you will no longer be travelling and we will cancel your booking.

    Please note, if you received physical tickets in the post as part of your order (bookings made before September 2022), tickets must be returned to us via Recorded or Special Delivery before we can process any refund due. We will confirm by email once tickets have been received by us although this will likely take a few days so recommend that you check your tracking to confirm when we have received them.

    Ticket Returns:

    AttractionTickets.com
    372 Coldharbour Lane
    London
    SW9 8PL