Careers

Location: London (Brixton) – hybrid, at least 2 days in the office

Salary: Up to £30k

About You

You will be a tech savvy Operations or Reservation administrator and problem solver, looking for a new challenge within a fast-growing and evolving organisation. Growing your skills as the business does, you will be exposed to new systems and new challenges.

With a sharp eye for detail and an ability to navigate systems, you will quickly establish yourself as a key member of the team, helping to manage reservations and deliver within the processes and procedures we need as we look to continually match our team, service and systems to our ambitions.

What you'll be doing:

As a System Support Administrator, you will be a crucial part of the fastest-growing and forward-moving area of the business, ensuring customer satisfaction at every point of their post-booking journey.

As we embark on an exciting year in our partnership with Disneyland Paris Resort, you will initially focus your time in that area, managing order administration, a case management system, and dedicated reservation platforms. This is not just data entry; you will bridge the gap between supplier systems and our own to ensure accurate and timely amendments for our customers.

Main Activities and Responsibilities

• Order & Case Management: Manage a case management system and meet SLAs to ensure customer satisfaction throughout their post-booking journey.
• System Navigation: Act as a power-user for dedicated reservation platforms and internal communication tools.
• Process Translation: Translate complex customer requests into accurate system amendments, bridging the gap between our internal systems and supplier platforms.
• Collaboration: Work closely with front-line agents and back-office teams to resolve issues and streamline workflows.
• Process Improvement: Help shape and evolve processes as we expand our product roadmap to include new tickets and accommodation supply across Europe and the USA.
• Troubleshooting: Apply a methodical approach to error management and system troubleshooting.

Required Skills and Qualifications

• Platform Experience: Proven experience using complex reservation platforms is essential, ideally within travel or tourism.
• Technical Aptitude: A strong desire to understand complex systems and the ability to troubleshoot effectively.
• Attention to Detail: Outstanding accuracy when managing data and customer requests.
• Problem Solving: Strong analytical skills with the ability to work under pressure.
• Communication: Excellent interpersonal skills to liaise between technical and non-technical teams.
• Flexibility: Able to work weekends and holidays on a rostered basis.
• Helpdesk Experience: Familiarity with case management or helpdesk platforms is highly beneficial.

What’s in it for you:

• A workplace built on Community, Purpose, and Autonomy.
• A supportive culture where your contribution is valued and visible.
• Trust, open communication, and the freedom to work without micromanagement.
• Opportunities to learn, grow, and make a measurable impact alongside a talented team.

Our values (S.H.A.R.E.):

• Succeed Together: Celebrate collective achievements.
• Honest & Open: Transparent communication and respectful feedback.
• Act with Purpose: Thoughtful decisions that drive real results.
• Remain Curious: Always look for better ways of working.
• Exceed Customer Expectations: Go the extra mile to create memorable holiday experiences.

About Us

AttractionTickets.com is the UK’s leading provider of theme park and attraction tickets and packages, specialising in official gate-ready entries to world-famous destinations like Walt Disney World Resort, Universal Orlando, SeaWorld, and Disneyland Paris. Founded in 2002 and now employee owned, the company has served over 15 million customers and prides itself on combining real value and fast service: tickets are delivered digitally for instant access, at prices consistently lower than at the gate, backed by a lowest price promise. With a customer-focused ethos of Adding Happiness® to holidays, AttractionTickets.com offers expert advice, secure bookings, and premium extras and top tips, all reinforced by more than two decades of trusted partnerships with the world’s top attractions.

Our Social Impact

Beyond our business, we're dedicated to making a difference. Our founder and CEO runs an in-house charity, Play It Forward (Play-itforward.org). We regularly hold events like cake sales, rounders and sports days to raise money for this important cause. There's even an annual trip to Southern Zambia where you can see the charity's education, nutrition, and health projects in action

This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.

This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.

Financial protection for you and your loved ones, providing peace of mind.

Support in case of serious illness, offering financial security when you need it.

Exclusive discounts on tickets and experiences to enjoy the attractions we sell.

Helping you plan for the future with contributions towards your retirement savings.

Flexible working hours to support a healthy work-life balance.

The opportunity to work remotely from a abroad destination.

A chance to experience our conservation efforts first-hand with a company-supported trip.

1 paid day off a year to give back and support causes that matter to you.

Save money on a new bike while staying active and eco-friendly.

Opportunities to develop your skills and grow in your career.

Recognition and rewards for your dedication and commitment over the years.

Complimentary eye checks to support your health and wellbeing.

Promotes the company and its products to attract customers to the parks and tourist attractions we sell.

Responsible for building and maintaining the technological infrastructure and software applications.

Focuses on all aspects if the employee experience, including recruitment, onboarding, training, development, and overall well-being and happiness of staff.

This department is responsible for driving revenue through direct sales to customers and achieving sales targets.

This is the business-to-business arm of the company, specialising in selling tickets and experiences to travel agents and other partners in the travel industry.

Handles all direct communication with customers, resolving issues, answering questions, and ensuring a positive experience.

This department manages relationships with suppliers, negotiates contracts, and oversees the commercial aspects of product offerings.

Manages the company's financial transactions, reporting and budgeting.

Defines and manages products on our website and roadmap of the company's offerings.

Ensure everything is running smoothly behind the scenes to keep the business efficient and effective.